RPA for Small Businesses

Dietmar Gerlach 11. September 2020

Compared to large industry, medium-sized companies often face special challenges in terms of personnel development and qualification. The baby boomer generation, which still forms the backbone of the German economy, is slowly entering a phase where age-related absences are becoming more frequent. Finding young and qualified personnel is often more difficult for small and medium-sized companies than for large corporations. Companies must therefore weigh up more carefully how they want to use their qualified employees most effectively.

A good approach to relieving employees of routine tasks is the use of RPA technology. RPA technology enables a minimally invasive approach to automating individual process steps without having to intervene too much in existing IT systems and organizational conditions.

Robotic Process Automation

An advantage of this technology is also the wide range of possible uses. These extend over a large number of standard processes: Outgoing invoice processing, incoming invoice verification or the order processing process. These are processes that usually form the foundation of every company, but where a multitude of optimization potentials are slumbering. As a rule, the coverage of these processes in small and medium-sized companies is not as seamless as in large corporations, as they often do not have the earning power to invest large sums in an ERP project. However, if there are gaps in coverage, i.e. process steps that are strongly characterized by manual activities, then this is a good starting point for the use of RPA technology. An example would be the transfer of data in a paper document to an Excel spreadsheet and from there to an accounting system. Such routine activities are very tiring for humans and software robots can usually perform them much more reliably, accurately and productively. Human employees can then concentrate on the more demanding activities, such as talking to customers, meeting more complex reporting requirements, etc.

All in all, process improvements achieved by RPA technology are more incremental, easier to plan, implementation periods and costs are comparatively lower compared to those of traditional ERP technology. While the use of ERP systems usually requires the adaptation and optimization of an entire end-to-end business process, the worst process bottlenecks can be tackled first and separately using enterprise resource planning (ERP) technology, without calling the entire process chain into question.

CTI Consulting is happy to support companies in identifying the processes with the highest optimization potential based on the RPA technology, to carry out the process redesign and to implement the RPA-supported process steps based on UiPath or SAP Intelligent Robotic Process Automation.

Our Service Offer
CTI Consulting supports its clients in achieving their full automation potential along the IT value chain. Our support ranges from process selection (workshops) and evaluation of the RPA usage (CTI RPA Fit Framework) to the analysis of the systems involved and an agile implementation of the RPA software robots. With our many years of experience in the areas of Enterprise Architecture Management and Business Process Management, we will lead your RPA project to success. In addition, we support customers in the selection of RPA tools and in setting up an RPA Competence Center in the company.
If you are interested, please contact us at sales@cti-consulting.de.
Dr. Dietmar Gerlach

Dietmar Gerlach