Data Privacy

Data protection

CTI CONSULTING GmbH appreciates your visit to our website and your interest in our company and our services. The protection of your privacy in the processing of personal data is an important concern for us and we want you to feel comfortable when visiting our website.

We only process personal data if this is permitted by the Federal Data Protection Act or another legal provision, or if the person concerned has consented to the collection or processing of the data in question. As a rule, it is possible to use our website without providing personal data. Insofar as personal data (for example name, address or e-mail addresses) are collected on our pages, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent. We point out that data transmission over the Internet (eg communication by e-mail) security gaps. A complete protection of data against access by third parties is not possible. The use of contact data published within the framework of the imprint obligation by third parties for the purpose of sending unsolicited advertising and information material is hereby expressly prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam mails.

In order to provide you with the information and services on our website, we use the services of other providers. These are listed below.

Duration of the processing of personal data

If CTI CONSULTING GmbH processes and uses your personal data on the basis of a legal authorization or within the scope of your consent, this data will only be stored for as long as the stated purposes require, or until you object to the use of your personal data, or until you revoke your consent. Insofar as a longer storage of your personal data by CTI CONSULTING GmbH is mandatory by law or CTI requires your personal data for the assertion of legal claims or defense against legal claims, this data will be stored until the expiration of the corresponding retention period or until the settlement of any claims.

Place of processing

CTI CONSULTING GmbH processes the data you provide exclusively within the European Economic Area.

Rights of the data subjects

You may at any time request information about which personal data CTI CONSULTING GmbH processes about you, as well as request its deletion or correction.

Please address your request to the e-mail address below and specify which processing activity your request relates to. We will carefully examine your request and contact you as soon as possible.

Right to complain

If you believe that CTI CONSULTING GmbH is not processing your personal data in accordance with applicable data protection laws, you may lodge a complaint with the competent data protection authority.

Link to other websites

This website may contain links to other websites for whose data protection measures or content CTI CONSULTING GmbH is not responsible.

Provision of information, response to inquiries

CTI CONSULTING GmbH uses personal data entered by you in the context of our contact form or in the context of online applications (usually the following information: first name, last name, e-mail address, telephone number) to process your inquiries or to process your applications. This data will not be disclosed by us to third parties and will be deleted as soon as its purpose is fulfilled.


This website is hosted by the provider Automattic ( Through this we are provided with evaluations of website visitors via the service Google Analytics. The privacy policy of Automattic can be found at

Jetpack – WordPress Stats

In our website we use Jetpack with the extension “WordPress Stats”. This is a web analytics service provided by Automattic Inc, 132 Hawthorne Street, San Francisco, CA 94107, USA, hereinafter referred to as “Automattic”.

The Jetpack – WordPress Stats service is used to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimization and economic operation of our website. To analyze usage behavior, Jetpack – WordPress Stats stores cookies on your end device via your internet browser. During processing, your IP address, the website(s) of our internet presence that you visit, the website from which you accessed our internet presence (referrer URL), the time you spend on our internet presence and the frequency with which you access one of our websites are recorded. The data collected in the process is stored on an Automattic server in the USA. However, your IP address is anonymized immediately after processing and before it is stored.

If you do not agree with this processing, you have the option to prevent the storage of the cookie by a setting in your Internet browser. You can find more information on this under the section “Cookies”.

Analysis tools and third-party tools

When visiting our website, your surfing behavior may be statistically analyzed. This is done primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy.
You can object to this analysis. We will inform you about the objection options in this privacy policy.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
be read by third parties.

Information, blocking, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in the imprint. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data has happened / is happening unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you want to use it to exercise,
defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of the deletion.
If you have lodged an objection pursuant to Art. 21 (1) DSGVO, a balancing of your and our interests must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from being stored – may only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.


The Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited. Cookies that are required to carry out the electronic communication process or to provide certain functions that you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f DSGVO. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these are treated separately in this data protection declaration.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files.
Files, which your browser automatically transmits to us. These are:

browser type and browser version
Operating system used
referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources.
The collection of this data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, the server log files must be collected.

Contact form

If you send us inquiries via the contact form, your data from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent. The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions – in particular retention periods – remain unaffected.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing presentation of our online
offers and to make it easy to find the places we indicate on the website. This represents
a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

More information on the handling of user data can be found in Google’s privacy policy:


Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. In the process, the YouTube server is informed which of our pages you have
have visited.
Furthermore, YouTube can store various cookies on your terminal device. With the help of these cookies, Youtube can obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience and prevent fraud attempts. The cookies remain on your terminal device until you delete them. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.

We maintain an online presence on YouTube to present our company and our services and to communicate with customers/interested parties. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.

In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may pose increased risks to users in that, for example, it may be more difficult to access user data at a later date. We also do not have access to this user data. The access possibility lies exclusively with YouTube.

For more information on the handling of user data, please see YouTube’s privacy policy at:


To advertise our products and services and to communicate with interested parties or customers, we operate a company presence on the Instagram platform.

On this social media platform, we are jointly responsible with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

The data protection officer of Instagram can be reached via a contact form:

We have regulated the joint responsibility in an agreement regarding the respective obligations in terms of the GDPR. This agreement, from which the mutual obligations arise, can be accessed at the following link:

The legal basis for the processing of personal data that thereby takes place and is reproduced below is Art. 6 (1) lit. f DSGVO. Our legitimate interest is in the analysis, communication and sales and promotion of our products and services.

The legal basis may also be the user’s consent pursuant to Art. 6 (1) lit. a DSGVO vis-à-vis the platform operator. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 (3) DSGVO.

When calling up our online presence on the Instagram platform, data of the user (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as operator of the platform in the EU.

This user data is used for statistical information about the use of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create profiles of users. Based on these profiles, it is possible for Facebook Ireland Ltd., for example, to advertise users within and outside of Instagram based on their interests. If the user is logged into his account on Instagram at the time of the call, Facebook Ireland Ltd. can also link the data with the respective user account.

In the event that the user contacts us via Instagram, the user’s personal data entered on this occasion will be used to process the request. The user’s data will be deleted by us, provided that the user’s inquiry has been conclusively answered and no legal retention obligations, such as in the case of subsequent contract processing, are opposed to this.

In order to process the data, Facebook Ireland Ltd. may also set cookies.

If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been stored can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by the corresponding setting of the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all functions of Facebook can be fully used.

More details about the processing activities, their prevention and the deletion of data processed by Instagram can be found in Instagram’s data policy:

It is not excluded that processing by Facebook Ireland Ltd. also takes place via Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.

Google Analytics

We use Google Analytics on our website. This is a web analysis service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.

The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the analysis, optimization and economic operation of our website.

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. Through this function, Google already shortens the IP address within the EU or EEA.

The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the Internet.

Google states that it will not associate your IP address with any other data. In addition, Google keeps a record of your IP address at

Google provides you with further information on data protection law, including information on how to prevent the use of your data.

In addition, Google offers a website at

offers a so-called deactivation add-on together with further information on this. This add-on can be installed with standard Internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on tells the JavaScript (ga.js) of Google Analytics that information about the visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analytics services. If and which other web analytics services are used by us, you will of course also find out in this privacy policy.

Google Fonts

On our website, we use Google Fonts to display external fonts. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.

To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is accessed.

The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimization and economic operation of our website.

Through the connection to Google established when our website is called up, Google can determine from which website your request was sent and to which IP address the display of the font is to be transmitted.

Google offers at

for further information, in particular on the possibilities of preventing the use of data.


We use “Vimeo” on our website to display videos. This is a service of Vimeo, LL C, 555 West 18th Street, New York, New York 10011, USA, hereinafter referred to as “Vimeo”.

Partial processing of user data takes place on Vimeo servers in the USA.

In the event that you have given your consent for this processing, the legal basis is Art. 6 para. 1 lit. a DSGVO. The legal basis may also be Art. 6 para. 1 lit. f DSGVO. Our legitimate interest lies in the quality improvement of our Internet presence.

If you visit a page of our website in which a video is embedded, a connection to the servers of Vimeo in the USA is established to display the video. For technical reasons, it is necessary for Vimeo to process your IP address. In addition, the date and time of your visit to our website are also recorded.

If you are logged in to Vimeo at the same time as you visit one of our websites in which a Vimeo video is embedded, Vimeo may assign the information collected in this way to your personal user account there. If you wish to prevent this, you must either log out of Vimeo before visiting our website or configure your user account with Vimeo accordingly.

For the purpose of functionality and usage analysis, Vimeo uses the web analytics service Google Analytics. Google Analytics stores cookies on your end device via your Internet browser and sends information about the use of our website, in which a Vimeo video is embedded, to Google. It cannot be ruled out that Google processes this information in the USA.

If you do not agree to this processing, you have the option to prevent the installation of cookies by making the appropriate settings in your Internet browser. Details on this can be found above under the item “Cookies”.

The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the quality improvement of our website and in the legitimate interest of Vimeo to statistically analyze user behavior for optimization and marketing purposes.

Vimeo offers under

for further information on the collection and use of data and on your rights and options for protecting your privacy.


We use “Cookiebot” as our “cookie banner”. “Cookiebot” is a product of Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark, hereinafter “Cybot”.

Through the “Cookiebot” function, we inform the user about the use of cookies on the website and allow the user to make a decision about their use.

If the user gives consent to the use of cookies, the following data is automatically logged with Cybot:

– The anonymized IP number of the User;
– Date and time of consent;
– User agent of the end user’s browser;
– The URL of the provider;
– An anonymous, random and encrypted key.
– The user’s allowed cookies (cookie status), which serves as proof of consent.

The encrypted key and the cookie status are stored by means of a cookie on the user’s terminal device in order to establish the corresponding cookie status during future page visits. This cookie is automatically deleted after 12 months.

The legal basis for this is Art. 6 para. 1 lit. f DSGVO. Our legitimate interest is the user-friendliness of the website as well as the fulfillment of the legal requirements of the DSGVO.

The user can prevent or terminate the installation of the cookie as well as its storage, and thus his cookie consent, by settings of his browser at any time.

Cybot offers further information on the subject of data protection under the following links:

CDN provider Nitropack

We use the CDN service “Nitropack CDN”. Nitropack provides a worldwide distributed content delivery network with DNS. Technically, the information transfer between your browser and my website is routed through Nitropack’s network. A CDN is an online service that is used to deliver large media files (such as graphics, page content or scripts) through a network of regionally distributed servers connected via the Internet. The use of this technology leads to a more efficient provision and improvement of the stability and functionality of our website.

Purpose of the processing: Optimization of the loading time of our website.

Legal basis: legitimate interest (Art. 6 para. 1 p. 1 lit. f. DSGVO).

Types of data processed: Content data (IP addresses, device information, URL referrers).

The following service providers are used by us:
Nitropack: Nitropack LLC, 801 Garden Street 3 А, Prof. Georgi Bradistilov Str.1700 Sofia, Bulgaria. Privacy policy overview:

Google Tag Manager

For our website we use the Google Tag Manager of the company Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). This tag manager is one of many helpful marketing products from Google. Through Google Tag Manager, we can centrally incorporate and manage code sections from various tracking tools that we use on our website.

In this privacy policy, we want to explain in more detail what Google Tag Manager does, why we use it and in what form data is processed.


The Google Tag Manager is an organizational tool that allows us to incorporate and manage website tags centrally and via a user interface. Tags are small sections of code that, for example, record (track) your activities on our website. For this purpose, JavaScript code sections are inserted into the source code of our page. The tags often come from Google-internal products such as Google Ads or Google Analytics, but tags from other companies can also be included and managed via the manager. Such tags perform different tasks. They can collect browser data, feed marketing tools with data, embed buttons, set cookies and also track users across multiple websites.


In order to make our website as good as possible for you and all the people who are interested in our products and services, we need various tracking tools such as Google Analytics. The collected data from these tools show us what you are most interested in, where we can improve our services and which people we should still show our offers to. And for this tracking to work, we need to embed appropriate JavaScript codes into our website. In principle, we could include each code section of each tracking tool separately in our source code. However, this requires quite a lot of time and it’s easy to lose track. That’s why we use the Google Tag Manager. We can easily incorporate the necessary scripts and manage them from one place. Moreover, Google Tag Manager offers an easy-to-use interface and you don’t need any programming skills. This is how we manage to keep order in our tag jungle.


The tag manager itself is a domain that does not set any cookies or store any data. It acts as a mere “manager” of the implemented tags. The data is collected by the individual tags of the various web analytics tools. The data is virtually passed through to the individual tracking tools in the Google Tag Manager and is not stored.

However, the situation is quite different with the embedded tags of the various web analytics tools, such as Google Analytics. Depending on the analysis tool, various data about your web behavior is usually collected, stored and processed with the help of cookies. For this, please read our privacy texts on the individual analysis and tracking tools that we use on our website.

In the account settings of the Tag Manager, we have allowed Google to receive anonymized data from us. However, this is only about the use and usage of our Tag Manager and not your data stored via the code sections. We allow Google and others to receive selected data in anonymized form. We thus consent to the anonymous sharing of our website data. Which summarized and anonymous data is forwarded exactly, we could not find out – despite long research. In any case, Google deletes all information that could identify our website. Google combines the data with hundreds of other anonymous website data and creates user trends as part of benchmarking measures. Benchmarking compares our own results with those of our competitors. Processes can be optimized on the basis of the information collected.


When Google stores data, this data is stored on Google’s own servers. The servers are spread all over the world. Most of them are located in America. You can find out exactly where Google servers are located at

You can find out how long the individual tracking tools store data from you in our individual privacy texts for the individual tools.


The Google Tag Manager itself does not set cookies, but manages tags from various tracking websites. In our privacy texts for the individual tracking tools, you will find detailed information on how you can delete or manage your data.

Google is an active participant in the EU-U.S. Privacy Shield Framework, which regulates the correct and secure transfer of personal data. You can find more information about this at If you want to learn more about Google Tag Manager, we recommend the FAQs at

Hosting with Amazon Web Services (AWS)

We host our website with AWS. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter: AWS).

When you visit our website, your personal data is processed on the servers of AWS. In the process, personal data may also be transmitted to the parent company of AWS in the USA. The data transfer to the USA is based on the EU standard contractual clauses. Details can be found here:

For more information, please see AWS’s privacy policy:

The use of AWS is based on Art. 6 (1) lit. f DSGVO. We have a legitimate interest in the most reliable presentation of our website. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) lit. a DSGVO; the consent can be revoked at any time.


As part of the website, we use the live chat Tidio. Via this tool, users can contact selected Faktor Zehn employees directly.

To contact us via the chat tool, we need your e-mail address and a name. We also receive the information you enter into the chat tool.

You can prevent the tool from working by adjusting your browser software settings or by turning off the tool in our cookie settings. If you would like to contact us by any other means than the chat tool, please click on the “Contact Us” menu item at the bottom of the website.


We use Tidio to provide our users with the opportunity to submit a direct support request to us in real time and to get in direct contact with interested parties of any kind.


The legal basis for the processing is your consent pursuant to Art. 6 (1) lit. a DSGVO.


Your request will be deleted after three months.


The chat tool is provided by Tidio LLC, San Fransisco.

A direct connection to the services is established. At a minimum, the IP address and device-related information is collected and used. If applicable, Tidio sets cookies on your device. Read here how Tidio handles your data.


Your data will be transferred to the U.S. as described above in the section “Recipients of your data” and, if applicable, to other third countries outside the EU/EEA where no data protection law comparable to the EU exists.


You can revoke your consent at any time with effect for the future. To do so, simply deactivate the chat tool in our cookie query.

Use of the website by children/adolescents

This website is not intended for use by children/young people.

The privacy policy is updated regularly.

For general questions about data protection at CTI CONSULTING GmbH, please contact the company data protection officer at