Business Process Management
Optimize business processes to achieve operational excellence.
Implementing BPM boosts the success rate of your projects by 70%.
Source: Gartner
Business process management comprises a holistic method that combines management, organization, IT and controlling in order to respond to changes and new requirements in the company flexibly and sustainably.
Business Process Management
Our approach
In our Business Process Management projects, the focus is on customer requirements and we are guided by proven standards and methods that ensure efficient project execution and high quality.
We support you to define the responsible “process owners”, to strengthen the company’s internal process thinking as well as to model and document business processes. We follow a “best of breed” approach, which has proven to be very successful in recent years. For the area of process design, market-leading modeling tools such as the ARIS Process Platform™ or Signavio are used.
Business Process Management
Our Services
First, we identify and derive strategic parameters and analyze the customer requirements as well as the value-adding processes, which are then classified in a process map. This process map is used to analyze and derive fields of action (e.g. projects, task areas, personnel capacities, suspected weak points). It maps your companies business in business processes and represents the starting point of a business process optimization.
Based on the strategic objectives of your company, fundamental business processes and their quality characteristics are delineated in workshops and interviews. In this way, the core processes are identified, documented and mapped.
In the implementation phase, the previously modeled processes are integrated into the organization of your company. On the one hand, the organizational structure is adapted according to the processes and the necessary process responsibility, and on the other hand, optimal IT support for the new business processes is integrated.
In addition to methodological consulting for business process management in the context of your projects, CTI Consulting also offers BPM tool services.
Our range of services includes customer journey modeling to optimize your customer relationships (internal and external customers). We analyze how customers perceive your company, identify key touchpoints and help you to better meet customer expectations. By looking at the five phases of the customer journey - from initial inspiration to purchase - we improve your communication channels and your value proposition. In this way, we help to increase the satisfaction and loyalty of your customers.
Advantages of recording the customer journey:
- Customer behavior becomes more comprehensible: The behavior of customers in the individual phases of the customer journey becomes more comprehensible.
- Clearer information and purchasing process: The information and purchasing process for various product groups will become more transparent.
- Recognizing special mechanisms: Special mechanisms and characteristics of product groups become recognizable.
- Adaptation of sales channels: Sales channels can be better adapted to the actual purchasing behavior of customers.
- Optimized marketing budget allocation: The planning and distribution of marketing budgets can be more targeted and efficient.
- Redefining competition on the Internet: The positioning and strategy in online competition can be redefined and improved.
Sarah Grenzebach
Senior Process Management Consultant
