Business Process Management

Optimize business processes to achieve operational excellence.

Implementing BPM boosts the success rate of your projects by 70%.

Source: Gartner

Business process management comprises a holistic method that combines management, organization, IT and controlling in order to respond to changes and new requirements in the company flexibly and sustainably. 


Business Process Management

Our approach

In our Business Process Management projects, the focus is on customer requirements and we are guided by proven standards and methods that ensure efficient project execution and high quality.

We support you to define the responsible “process owners”, to strengthen the company’s internal process thinking as well as to model and document business processes. We follow a “best of breed” approach, which has proven to be very successful in recent years. For the area of process design, market-leading modeling tools such as the ARIS Process Platform™ or Signavio are used.

Business Process Management
Business Process Management

Our Services

Business Process Strategy

First, we identify and derive strategic parameters and analyze the customer requirements as well as the value-adding processes, which are then classified in a process map. This process map is used to analyze and derive fields of action (e.g. projects, task areas, personnel capacities, suspected weak points). It maps your companies business in business processes and represents the starting point of a business process optimization.

Business process analysis and design

Based on the strategic objectives of your company, fundamental business processes and their quality characteristics are delineated in workshops and interviews. In this way, the core processes are identified, documented and mapped.

Business Process Implementation

In the implementation phase, the previously modeled processes are integrated into the organization of your company. On the one hand, the organizational structure is adapted according to the processes and the necessary process responsibility, and on the other hand, optimal IT support for the new business processes is integrated.

BPM-Tool Services

In addition to methodological consulting for business process management in the context of your projects, CTI Consulting also offers BPM tool services.


Questions? Please do not hesitate to contact me.

Sarah Grenzebach

Senior Process Management Consultant