Compared to large-scale industry, SMEs often face special challenges when it comes to staff development and training. The baby boomers, who still form the backbone of the German economy, are slowly entering a phase where age-related absences are becoming more frequent. Finding young and qualified staff is often more difficult for small and medium-sized companies than for large corporations. Companies must therefore consider more carefully how they want to deploy their qualified employees most effectively.
A good approach for relieving employees of routine tasks is the use of RPA technology. RPA technology enables a minimally invasive approach to automating individual process steps without having to intervene too much in existing IT systems and organizational frameworks.
Another advantage of this technology is the wide range of possible applications. These cover a wide range of standard processes: Outgoing invoice processing, incoming invoice verification or the order processing process. These are processes that generally form the foundation of every company, but in which a large number of optimization potentials lie dormant. As a rule, the coverage of these processes in small and medium-sized companies is not as seamless as in large corporations, as they often do not have the earning power to invest large sums in an ERP project. However, if there are gaps in coverage, i.e. process steps that are heavily characterized by manual activities, then there are good starting points for the use of RPA technology. An example of this would be the transfer of data in a paper document to an Excel spreadsheet and from there to a booking system. Such routine activities are very tedious for humans and software robots can usually perform them much more reliably, accurately and productively. The human employees can then concentrate on the more demanding activities, such as talking to customers, fulfilling more complex reporting requirements, etc.
Overall, process improvements using RPA technology are more incremental and easier to plan, and implementation periods and costs are comparatively lower than those of traditional ERP technology. While the use of ERP systems usually requires an entire end-to-end business process to be adapted and optimized, RPA technology can be used to tackle the worst process bottlenecks first and separately, without calling the entire process chain into question at the same time.
CTI Consulting is happy to support companies in identifying the processes with the highest optimization potential based on RPA technology, carrying out the process redesign and implementing the RPA-supported process steps based on UiPath or SAP Intelligent Robotic Process Automation.
Our range of services
CTI Consulting supports its customers in exploiting their full automation potential along their value chains. Our support ranges from process selection (workshops) and evaluation of RPA benefits (CTI RPA Fit Framework) to analysis of the systems involved and agile implementation of the RPA software robots. With our many years of experience in the areas of enterprise architecture management and business process management, we will lead your RPA project to success. In addition, we support customers in the selection of RPA tools and in setting up an RPA Competence Center within the company.